An Apology and Some Questions Answered
To the LightWave Community,
First off, I'd like to apologize to you for the way we handled the LightWave CORE presentation yesterday. We still don't know exactly what went wrong with the stream. (It wasn't a NewTek bandwidth issue; the NewTek website problem was something completely unrelated.) We were streaming from a non-NewTek location. The video was going out OK and UStream was receiving it, but for some reason we couldn't get it routed to our LightWave CORE reveal page. After working with the UStream tech guys for more than an hour, we finally gave up and routed it to a different page. Of course, we lost a lot of viewers in that switch over. I know the delay and the switch really annoyed a lot of people...and rightly so...and I'm very sorry we didn't get started on time.
As for the presentation...well, that obviously did not go as we had envisioned. There are lots of reasons for that, but the main reason is that we simply ran out of time. We had a choice to make to send it out as it was or delay the LightWave CORE Reveal for a day or two, and in the heat of the moment we obviously made the wrong call. We know we can do better, and we'll be posting more LightWave CORE videos in the very near future.
I take responsibility for these decisions, and I offer my humble apology to the LightWave community for not meeting your expectations with our LightWave CORE presentation.
Moving on: I think I've read almost every message on every forum, and I can see that we've confused some of you about our upcoming LightWave development plans. We'll clarify these issues on our site, but I'd like to take this opportunity to immediately address some of the questions about the new HardCORE program and future LightWave pricing.
Question 1: Is HardCORE a new subscription program for LightWave?
Answer 1: Yes, but it is not mandatory. You can still buy LightWave upgrades the way you always have in the past. It's an optional program that will allow you to interact more closely with our developers and participate in the development of LightWave CORE. It also provides early access to the LightWave CORE technology. There are other benefits, as well.
Question 2: How often do you plan to ship a major paid upgrade?
Answer 2: Development plans are just that....plans; but we do hope to ship major paid upgrades more often than we have in the past. The CORE architecture will give us the opportunity to innovate faster than we've been able to previously.
Question 3: Will I be forced to upgrade or punished if I don't upgrade?
Answer 3: No. Just as always, you can choose to upgrade whenever you want and there will be no penalty if you choose not to. You can skip as many upgrades as you want and still come back in at any time and purchase the current upgrade at the current upgrade price.
Question 4: Will bug fixes continue to be free?
Answer 4: Yes.
Question 5: Does the HardCORE subscription program include the LightWave CORE, or do I have to pay extra when it ships?
Answer 5: It is included.
Question 6: What if you don't ship LightWave CORE in Q4 like you planned, and my HardCORE subscription expires before you ship?
Answer 6: You'll still get it. We'll guarantee at least one paid upgrade with each annual HardCORE subscription.
Question 7: How much will the HardCORE subscription cost next year?
Answer 7: We don't know yet. It's hard to predict our future costs and prices, but it will likely be the same as it is this year.
Question 8: When can I sign up for HardCORE?
Answer 8: Soon...probably in the next day or two. We'll send out a notice as soon as sign-up is available.
Question 9: What if don't live in the United States, can I still sign up for HardCORE?
Answer 9: Yes, you can sign up directly with NewTek on our site. We should have all that ready in a day or two.
OK, those are what I believe were the most asked questions in the forums I read. If you have any other questions, please post them here and I will try to answer them.
With Regards,
Jim Plant
President & CEO
NewTek, Inc.
Originariamente Scritto da g4dual
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